If you want a fast and simple way to send money, pay bills, and shop online, you might be asking how to open a PalmPay account. The problem is that requirements have changed. Now you often need your BVN or NIN to get full access. The good news is that the process is still quick when you know the steps.
Today, I am going to show you how to open a PalmPay account in 2025, what you need, and how to use it once it is set up., so you can follow it even if you are new to mobile finance apps.
What is PalmPay and why are Nigerians using it in 2025?
PalmPay is a mobile wallet and payment app. It lets you send and receive money, pay bills, and buy data or airtime. Many Nigerians like PalmPay because transfers are free, rewards are offered, and the app is easy to use.
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How does PalmPay work as a mobile money platform?
The app works like a digital wallet. You download it, register, and add money. Then you can make payments or send money without going to a bank. You can also connect it to your bank account for funding or withdrawals.
What types of PalmPay accounts can you open?
You can open a personal account or a business account. A personal account is for everyday use like bills and airtime. A business account is for merchants who want to accept customer payments.
Who is eligible to open a PalmPay account in Nigeria?
You must be at least 18 years old. You also need to live in Nigeria or have a Nigerian phone number. Both citizens and residents can sign up.
What documents or details do you need?
- A valid Nigerian phone number
- A working email address
- Bank Verification Number (BVN)
- National Identity Number (NIN)
Without BVN or NIN, you can only get limited access. PalmPay updated its rules to meet the Central Bank of Nigeria requirements.
Can you open a PalmPay account without BVN or NIN in 2025?
No, new users must now add BVN or NIN. Before 2024, you could use PalmPay with only your phone number. That is no longer the case. Existing users had to revalidate by linking BVN or NIN to keep their wallets active.
How do you download and install the PalmPay app?
Firstly, open your phone’s app store. If you are on Android, go to Google Play. If you use an iPhone, go to the App Store.
Search for “PalmPay” and tap install. The app is free and the file size is small, so it downloads quickly.
How do you sign up with your Nigerian phone number?
When you open the app, you will see a “Create Account” button. Tap it. Enter your Nigerian phone number. PalmPay will send you a six-digit code by SMS. Enter that code to confirm your number.
How do you verify your account with an SMS code?
This step is automatic. Once you enter the code, PalmPay knows your number is active. The app then moves you to the next screen for personal details.
How do you complete your PalmPay profile?
You need to type your first name, last name, and a secure password. After that, agree to the terms and tap “Create My Account.” Your account is now live, but you must add BVN and NIN for full access.
How do you link your BVN and NIN for full access?
Go to your profile inside the app. Tap “Verify Identity.” Enter your BVN and NIN. PalmPay checks them with national databases. This may take a few minutes. Once verified, you can use all PalmPay features without limits.
How do you open a PalmPay account using USSD code?
If you do not have a smartphone, you can register with USSD. Dial *652# on your mobile phone. Some guides also list *861#. Because codes can change, check inside the PalmPay app or official website to confirm the latest one.
What is the current PalmPay USSD code?
The most common code is *652#. Some users report *861#. Always check official PalmPay updates to avoid errors.
How do you register on PalmPay without a smartphone?
With USSD, you can create a basic account. You will still need BVN or NIN for full KYC. This lets you send and receive money on a feature phone.
How do you fund your PalmPay wallet?
You can add money in several ways:
- Bank transfer from any Nigerian bank
- Debit or credit card linked to your wallet
- Cash deposit through agents
How do you send and receive money on PalmPay?
To send money, tap “Transfer.” Enter the phone number or bank details of the receiver. Confirm the amount and PIN. To receive money, share your PalmPay number or wallet ID with the sender.
How do you pay bills and buy airtime or data?
Go to “Bills” in the app. You can pay for electricity, water, cable TV, and more. You can also buy airtime or data for any Nigerian network. PalmPay often gives discounts or cashback for airtime purchases.
How can you secure your PalmPay account?
Use a strong password. Set a PIN for transfers. Enable two-factor authentication if available. Do not share your login with anyone. Always check SMS alerts for unusual activity.
How do you open a PalmPay business account?
If you own a shop or online business, you can register for a PalmPay business account. Go to PalmPay Business. Fill in your business name, CAC number if registered, and bank details.
What are the benefits of PalmPay for merchants?
Merchants can accept payments from PalmPay users. They also get fast settlement into their bank accounts. PalmPay gives tools for tracking sales and sometimes offers lower transaction fees.
How do you link a business bank account to PalmPay?
Inside the business dashboard, tap “Link Bank.” Enter your bank name and account number. PalmPay will verify it with your BVN. Once linked, your earnings move directly to your bank.
Why does PalmPay require BVN and NIN now?
PalmPay follows the Central Bank of Nigeria rules. These rules require KYC, which stands for Know Your Customer. BVN and NIN prove your identity and reduce fraud. They also help protect your money if your phone is lost.
What were the 2024 revalidation deadlines?
In 2024, PalmPay gave users deadlines to add BVN or NIN. If you did not link them, your account was frozen until you did. This policy is still active in 2025 for all new accounts.
How does CBN regulation affect PalmPay account opening?
The Central Bank of Nigeria controls how e-wallets work. Their rules decide what limits apply to unverified accounts. They also decide if wallets can send or receive large amounts. PalmPay follows these laws to stay licensed.
What should you do if PalmPay verification fails?
Firstly, check that your BVN and NIN are correct. Secondly, make sure your name matches on both. If it still fails, try again after some time. If the problem continues, contact PalmPay support.
How do you contact PalmPay customer support?
You can use in-app chat. You can also email support@palmpay.com. Another option is to reach PalmPay on social media like Facebook or Twitter.
How do you resolve failed transactions?
If money leaves your bank but not your PalmPay wallet, wait for a reversal. Banks usually refund within 24 to 48 hours. If it does not show, contact both PalmPay and your bank with the transaction ID.
Can I have two PalmPay accounts with one NIN?
No, you cannot. Each NIN can only be used for one account. This stops fraud and duplicate wallets.
Is PalmPay a bank account or a wallet?
PalmPay is not a bank. It is a mobile money wallet. You can link it to a bank account but it is not a full bank account on its own.
How much money can I keep in a PalmPay account?
Limits depend on your KYC level. With full BVN and NIN, you can keep and transfer more money. Without them, limits are strict.
Can PalmPay accounts be used abroad?
No, PalmPay only works in Nigeria. You need a Nigerian phone number to sign up. You cannot use PalmPay for international transfers outside the country.
Why PalmPay remains one of Nigeria’s fastest-growing fintech platforms in 2025
PalmPay offers free transfers, cashback rewards, and easy bill payments. It works on both smartphones and feature phones. With strong CBN regulation and BVN/NIN security, it is safe for everyday use.
Where to download the PalmPay app and start registration today
You can start now. Visit the official PalmPay website or download the app from Google Play or the Apple App Store. Set up your account in minutes and enjoy secure mobile payments in Nigeria.
To sum it up, opening a PalmPay account in 2025 is simple if you follow the right steps. With your phone, BVN, and NIN, you can access all the features and enjoy stress-free payments.
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