MTN Caller Tune is a paid service that plays music or a voice message to your callers while they wait for you to answer your call. While this tune sounds is fun, most people end up activating it unknowingly, often through pop-ups, SMS prompts, or hidden menu options. This leads to regular deductions, sometimes up to ₦100 weekly, without clear consent. Many MTN Nigeria users have expressed frustration on platforms like Nairaland and Twitter, complaining about unexpected renewals and confusing deactivation processes.
In this guide, you’ll learn the latest MTN Caller Tune cancellation code, step-by-step instructions for using USSD, SMS, and the MyMTN app, and alternative methods that still work in 2025. Whether you’re using an Android phone or iPhone, this guide makes it easy to deactivate MTN Caller Tune permanently.
How to Cancel MTN Caller Tune Using USSD Code
Latest MTN Caller Tune cancellation code
The most direct way to cancel your MTN Caller Tune in 2025 is by dialing *410#. This USSD code opens the Caller Tune menu instantly. From there, just follow the prompts to deactivate the service. Based on user feedback, this is the fastest method currently available.
Step-by-step: How to use *410# to cancel MTN Caller Tune
- Dial *410# on your MTN line.
- Select the option that says “Cancel Caller Tune” or similar.
- Confirm your request when prompted.
After completing the steps, MTN will send you a confirmation SMS. If you don’t receive one, try again or switch to an alternative method.
Alternative USSD codes to remove MTN Caller Tunes
If *410# doesn’t work for your line, try these:
- *123# → 5 (My Services) → 2 (Manage Subscriptions)
- *305*2# → 1 (Top Services) → 4 (Caller Tune)
These options work for many users depending on their phone or MTN SIM settings. Always check for changes to USSD options, as MTN updates them frequently.
How to Cancel MTN Caller Tune via SMS
What to text to cancel MTN Caller Tune
You can also cancel your MTN Caller Tune using a simple SMS. Just send the word STOP or CANCEL to 410. This works on both prepaid and postpaid lines. Most users receive a confirmation SMS within a few seconds.
MTN short code to cancel Caller Tune (2025)
The current SMS short code to deactivate the service is still 410. Some users also report success with 4100, especially on older SIM cards. If you don’t get feedback from one, try the other. Visit https://www.mtn.ng/play/mtn-mytunez for more details
Common errors and how to fix them
Sometimes, MTN may reply with a failure message or no message at all. This usually happens if the Caller Tune is inactive or already canceled. You can confirm by dialing *123# → My Services → Active Subscriptions. If the service is still listed, repeat the cancellation process or use the USSD method.
How to Cancel MTN Caller Tune Using MyMTN App
Step-by-step guide using the MyMTN mobile app
- Open the MyMTN app on your smartphone.
- Log in using your MTN phone number and OTP.
- Tap on “Subscriptions” from the main dashboard.
- Select “Caller Tunes” and tap on “Deactivate.”
This method is ideal if you already use the app. It also helps you track other subscriptions like data plans or premium services.
How to check if Caller Tune is active on your MTN line
To check the status of your MTN Caller Tune, dial *123# and follow this path: 5 → 2. If “Caller Tunez” shows up in the list, it’s active. If not, you’re good to go.
What to do if the app doesn’t show Caller Tune
If you can’t find the Caller Tune option in your MyMTN app, it could be due to app version or service unavailability. In that case, use the USSD or SMS method instead. You can also contact MTN support via the in-app chat feature.
How to Cancel MTN Caller Tune Online (Without App)
MTN website cancellation method
You can also cancel the MTN Caller Tune through the official MTN website:
- Visit www.mtn.ng
- Click on “Login” and enter your MTN number.
- Go to “Manage Services” or “Caller Tunes.”
- Select “Unsubscribe” and confirm the action.
How to log in and manage subscriptions online
Once logged in, the portal gives you full control of your MTN line. You can deactivate subscriptions, check airtime usage, or monitor data balance. Make sure your number is active and has network coverage to receive OTP for login.
Other Ways to Deactivate MTN Caller Tunes
Call MTN customer care (300 or 180)
If all else fails, calling MTN customer service is a reliable option. Dial 300 (or 180 for older SIMs) and speak to a customer care rep. Request them to cancel your MTN Caller Tune service. Be ready to verify your phone number and answer security questions. This method is helpful for people who are not tech-savvy or are dealing with stubborn auto-renewal issues.
Visit an MTN service center
You can walk into any nearby MTN walk-in center to cancel the service in person. This is especially useful if your SIM is blocked from USSD access or your device doesn’t support the MyMTN app. Just tell the staff you want to deactivate Caller Tune. Bring a valid ID for faster processing.
Use MTN’s *123# menu for service management
Another effective method is using MTN’s main service code *123#. Here’s how:
- Dial *123#
- Select 5 (My Services)
- Choose 2 (Manage Active Services)
- Look for “Caller Tunes” and select “Cancel”
This method is popular among users who want to manage all subscriptions in one place.
FAQs About Cancelling MTN Caller Tune
These are the most searched questions and concerns about the MTN Caller Tune deactivation process in Nigeria. We’ve answered them clearly based on user experiences and MTN support updates.
How do I know if Caller Tune is active on my MTN line?
You can dial *123#, go to My Services, and check Active Subscriptions. If “Caller Tune” or “CallerTunez” appears in the list, the service is active and you’re being charged for it.
Will I get a refund after cancelling Caller Tune?
No. MTN does not offer refunds once you’ve been charged. If you cancel midway through a week or month, the balance won’t be credited back. Always cancel early to avoid repeat deductions.
How to stop MTN from reactivating Caller Tunes automatically?
To prevent auto-renewal, make sure you fully cancel the service using *410# or SMS. Then, monitor your subscriptions regularly using *123#. Some users also recommend replying “STOP” to random promotional SMS messages to avoid accidental reactivation.
Can I cancel MTN Caller Tune permanently?
Yes. If you follow all the steps here, the service will be permanently removed from your line. But keep in mind, some users report it getting reactivated after changing SIM cards or restoring their device. Always double-check your subscription list after major changes.
Conclusion
Cancelling MTN Caller Tune in 2025 is easier than ever once you know the right steps. The most reliable option is the *410# USSD code, followed by SMS to 410, and using the MyMTN app or website. MTN offers multiple ways to cancel, but confusion often comes from outdated codes or interface changes. Based on feedback from users on Twitter, Facebook, and tech forums, *410# and SMS STOP to 410 are still the fastest methods.
If you’re tired of hidden charges and songs you didn’t pick, use this guide to unsubscribe from MTN Caller Tune permanently. And if you’re helping friends or family who are struggling, feel free to share this post with them.
Need more help? Drop a comment below, or check your line’s current subscription status with *123#.
This article helps alot, but I think it’s a little bit outdated, as network providers have updated most of their services.