If you’re tired of unwanted charges on your Glo account, you might be looking for a way to stop auto-renewal. To cancel auto-renewal on Glo, simply send an SMS with the word CANCEL to 127. This quick action can save you from automatic subscription renewals that you may no longer want.
Many users find the auto-renewal feature convenient, but it can lead to unplanned expenses. If you decide it’s time to take control of your spending, knowing how to cancel this feature is essential. You may also choose alternative methods, like using USSD codes, to manage your subscriptions efficiently.
The process is straightforward and ensures that you have full control over your account. By understanding your options, you can make informed decisions that best suit your needs.
Understanding Auto Renewal on Glo
Auto renewal on Glo is a feature that automatically renews your data plans or airtime when they expire. This service aims to ensure that you maintain uninterrupted access to your mobile services.
When you activate this feature, your subscription will renew without any action required from you. This is helpful if you often forget to renew your plans.
Benefits of auto renewal include
Auto-renewal offers significant convenience by ensuring continuous service without the need for manual renewals. This is particularly beneficial for essential services such as mobile data, streaming subscriptions, and utilities, where uninterrupted access is crucial. With auto-renewal, you avoid the hassle of remembering renewal dates and the risk of service interruptions, making it easier to maintain consistent access to your favorite services.
Additionally, auto-renewal often provides financial benefits, such as discounts or special offers for ongoing subscriptions. It simplifies budgeting by spreading payments over time and ensuring you always have the necessary funds allocated for essential services. This seamless process not only saves time and effort but also helps in managing expenses more effectively, providing peace of mind and a better overall user experience.
However, if you feel that auto renewal is not right for you, it’s easy to cancel. In this way, you can take control of your subscriptions and manage your spending more effectively.
Remember to wait for a confirmation message from Glo after you cancel. This ensures that your auto renewal has been successfully stopped, giving you peace of mind.
Before You Begin
Before you stop auto-renewal on Glo, it’s important to gather the right information. Knowing your current subscription details and what you aim to achieve can make the process smoother.
Check Your Current Subscription
First, find out what subscriptions you currently have active. You can usually do this by dialing *777# on your phone, then navigating the menu to view your services.
Make note of the following:
- Subscription Name: Identify which data plans or services are linked to your account.
- Renewal Dates: Note down when each subscription is set to renew.
- Costs: Check how much each plan costs and if they are on auto-renewal.
Having this information will help you understand what you’re canceling and what options may still be available for you.
Know Your Desired Outcome
Next, clearly define what you want to achieve. Do you want to stop auto-renewals permanently, or are you considering switching to a different plan?
Consider these points:
- Permanently Cancelling: If you want to ensure no further charges, confirm what services you want to cancel.
- Switching Plans: If you’re interested in changing plans, know what the new plan includes and how it differs from your current one.
- Temporary Pause: If you just need a break, check if there are options to pause your subscription.
Understanding your goals will guide you through the next steps effectively.
Steps to Stop Auto Renewal
Stopping auto-renewal on your Glo service is straightforward. You have multiple options, including sending an SMS, using a USSD code, contacting customer care, or accessing the self-service portal. Each method has its unique steps and advantages.
How to Stop Auto Renewal on Glo Via SMS
To cancel auto-renewal via SMS, start by opening the messaging app on your phone. Type the word CANCEL and send it to 127. This is the dedicated Glo SMS code for service cancellations.
After sending the message, wait for a few minutes. You should receive a confirmation SMS indicating that your auto-renewal has been successfully canceled. If you do not receive a confirmation, consider trying the process again or using an alternative cancellation method.
How to Stop Auto Renewal on Glo Using USSD Code
Another quick way to stop auto-renewal is by using a USSD code. Begin by dialing *777# on your phone. This number connects you to Glo’s service options.
Next, you’ll see a menu. Select option 10 for VAS, then choose option 7 for Unsubscribe. Locate the specific service you wish to cancel and follow the prompts to confirm your choice. The process is immediate, and you should get a message confirming the cancellation shortly after.
How to Stop Auto Renewal on Glo Through Glo Customer Care
If you prefer personal assistance, contacting Glo Customer Care can be effective. Call 121 from your Glo line. Be ready to provide your account details for verification.
Once connected, explain that you want to cancel auto-renewal. The customer care agent will guide you through the process. This option is helpful if you have questions or face issues during cancellation.
Glo Self-Service Portal
You can also use the Glo Self-Service Portal to manage your account and stop auto-renewals. Open your web browser and go to the Glo website. Sign in with your account credentials.
Once logged in, navigate to the section for managing subscriptions. Locate the auto-renewal settings. You will see options to cancel or modify your services. After making changes, ensure that you save or confirm your selections. The portal will send you a notification confirming the cancellation.
After Disabling Auto Renewal
Once you have disabled auto-renewal, it is important to confirm that the process was successful and to check your subscription status. This ensures that you will not be charged unexpectedly and helps you manage your data plans effectively.
Confirmation Process
After you cancel the auto-renewal, you should receive a confirmation message. This message may come via SMS or through the app you used to make the cancellation. If you do not receive a confirmation, you should take steps to verify the cancellation.
To confirm, you can also check your mobile account online or through the GLO app. Ensure that the auto-renewal option is turned off. If it remains active, reach out to GLO customer service for further assistance.
Be sure to note any reference numbers provided in confirmations. Keep these for your records in case any issues arise later.
Checking Subscription Status
To check your subscription status, you can use the USSD code method. Dial *777# and follow the prompts to navigate to your account or subscription details.
Alternatively, you can log in to your GLO account through their website or mobile app. Here, you can view your current plan and verify that auto-renewal is indeed disabled.
If you find that auto-renewal is still active after cancellation, contact GLO customer support immediately. Keep an eye on your account statements to ensure no unexpected charges occur. Regularly checking your subscription status can help you stay in control of your data plan and prevent any surprises.
Troubleshooting Common Issues
When trying to stop auto renewal on glo, you might face some problems. Here are common issues and how to fix them:
- SMS Not Going Through: If your message to cancel auto-renewal doesn’t send, check your network connection. Ensure you are using the correct number, which is 127.
- USSD Code Doesn’t Work: If dialing *777# doesn’t respond, try again after a few minutes. Network issues can cause temporary failures.
- Confirmation Message Missing: After sending a cancellation request, you should receive a confirmation. If you don’t, wait a few minutes. If still no response, try the process again.
- Error Messages in the Menu: If you’re navigating the USSD menu and see errors, restart your phone. Then, try dialing the code again.
- Cannot Find Options: Sometimes, the options might change. Ensure you carefully look through the menu. If necessary, check for updates on Glo’s official site.
- Subscription Still Active: If your subscription renews despite your cancellation, contact Glo customer service. They can rectify any errors related to your account.
By following these steps, you can address most issues related to canceling your auto-renewal subscription on Glo. If problems persist, don’t hesitate to seek help from Glo’s support team.
Preventive Measures for the Future
To avoid unexpected auto-renewals in the future, follow these steps:
- Review Your Subscriptions: Regularly check your active subscriptions. You can manage these through your GLO account or by using the USSD code *777#.
- Set Reminders: If you prefer certain plans, set reminders a few days before they expire. This gives you time to decide if you want to renew.
- Disable Auto-Renewal at Setup: When activating a new plan, always look for the option to disable auto-renewal. Many plans have this feature available.
- Use SMS Alerts: Enable SMS notifications for your subscription. This can help you stay informed about your usage and any upcoming renewals.
- Check Terms and Conditions: Before subscribing, read the terms carefully. Knowing the renewal policies can help you avoid surprises.
- Contact Customer Support: If you’re unsure about your subscription status, reach out to GLO customer service. They can provide clarity and assistance.
By following these measures, you can maintain better control over your mobile subscriptions and avoid unwanted renewals in the future.
Additional Resources
To help you with cancelling auto-renewal on Glo, consider these useful resources:
- Official Glo Website: Check for the latest updates and detailed guides on managing your subscriptions.
- Customer Support: Reach out to Glo’s customer service via their official channels for personalized assistance.
- User Forums: Platforms like online forums can provide tips and shared experiences from other Glo users.