How to Delete My PalmPay Account Step-by-Step

How to Delete My PalmPay Account in 2025. PalmPay is one of Nigeria’s top mobile money platforms. It lets you transfer funds, pay bills, shop online, and even earn cashback—all from your phone. But what happens when you lose your device or feel your account is compromised? You need to act fast to secure your funds.

Whether your phone got stolen, hacked, or you just want to stop using PalmPay, this guide walks you through how to block your PalmPay account—step by step.

Key Takeaways

• You can block your PalmPay account using USSD, email, or in-app support
• Blocking your account helps prevent unauthorized access to your funds
• It’s smart to unlink your bank details and log out before deleting
• Recovery is possible, but it depends on your verification status
• Contacting PalmPay support is the most reliable method

Why You Might Need to Block or Delete Your PalmPay Account

You might want to block your PalmPay account for several reasons:

• Your phone got lost or stolen
• Suspicious transactions are showing up
• You’ve moved to another digital wallet like Opay or Kuda
• You’re no longer using PalmPay and want to protect your data

How to Block Your PalmPay Account Using USSD

This is the fastest way to temporarily disable your PalmPay account if your phone is lost or stolen.

Steps:

1. Dial *652# from the registered SIM.
2. Select the option to block your account.
3. Your account gets locked immediately.

Note: USSD blocking might only work during working hours or on registered numbers.

Check out how to use PalmPay USSD Code: for easy banking

How to Block Your PalmPay Account via Customer Support

In-App Method

1. Open the PalmPay app and log in.
2. Go to “Help” or “Customer Support”.
3. Submit a request stating you want to block your account.
4. Provide ID and account details.
5. Wait for confirmation from support.

How to Block PalmPay via Email

Steps:

1. Send an email to: support@palmpay.com
2. Subject: “Request to Block PalmPay Account”
3. Include your full name, phone number, and email
4. Attach any supporting documents (e.g., ID, police report)

How to Unlink Your Bank Before Blocking PalmPay

Steps:

1. Open the PalmPay app
2. Navigate to “Payment Methods”
3. Tap on the linked bank and select “Remove”
4. Confirm the unlinking

Can You Recover a Blocked PalmPay Account?

Yes—if you initiated the block and have all your details, recovery is possible.

You’ll need:

• Registered phone number
• Valid ID (e.g., NIN, Voter’s Card)
• Last known transaction info
• Access to recovery email or phone

Deleting Your PalmPay Account: The Permanent Option

If you’re done with the app and want out for good, you can delete your account permanently.

3 Ways to Delete:

1. Through the App

• Go to Support
• Submit a request: “Delete my account”
• Provide ID and verification
• Confirm deletion

2. By Email

• Email support@palmpay.com
• Use subject line: “Account Deletion Request”
• Attach ID and provide reasons

3. Via PalmPay Website

• Visit www.palmpay.com
• Log in and submit a support ticket

Common Issues When Trying to Block PalmPay

1. No Response from Support

Use multiple channels and resend if no response in 72 hours.

2. Pending Transactions

Make sure all transactions are complete before blocking.

3. Forgot Password or Email

Use “Forgot Password” or contact support with ID.

Alternatives to Deleting or Blocking

If you’re not ready to delete, try these:

• Log out of the app
• Uninstall PalmPay
• Turn off app notifications
• Unlink bank cards

Conclusion

Knowing how to block or delete your PalmPay account can save you from financial loss or identity theft. Whether your phone was stolen or you just want a fresh start, the process is simple once you follow the right steps.

Next Steps: Need help recovering a blocked account? Reach out to PalmPay support or visit their official website.

FAQs

What is the USSD code to block PalmPay?

Dial *652# from the registered SIM and follow the instructions.

Can I recover my PalmPay account after blocking it?

Yes. Contact support with your ID and phone number to restore access.

How long does it take to block an account?

USSD blocks are instant; email/app requests take 24–72 hours.

Can I block my PalmPay account if I lost my phone?

Yes. Use another phone with your SIM or email support.

Does PalmPay charge to delete your account?

No, it’s free.